Refund policy

Last updated: 12 October 2026

At Teasel Threads, we want you to be happy with your purchase. This policy explains how to return clothing, cancel an order and request a refund.

Change-of-mind returns

For standard, non-personalised items bought online, tell us you wish to cancel within 14 days after the day you receive your order. You then have a further 14 days to send the items back. You do not need to give a reason. These rights also apply to sale items and standard designs printed after an order is placed.

You may try clothing on as you would in a shop. Please return it clean, with any labels and packaging where possible. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the item, such as wearing or washing it.

How to return an item

Email everydaytco@gmail.com with your name, order number or other proof of purchase, and the items you wish to return. We will provide the return address and posting instructions. Returns are sent by post. Keep proof of postage. Contacting us for instructions does not make your statutory cancellation right subject to our approval.

Return costs

You pay the return postage for a change-of-mind return, including choosing the wrong size or colour. We do not charge a restocking fee. If an item is faulty, damaged on arrival, incorrect or not as described, we will cover reasonable return postage or provide a prepaid return method.

Refunds

For a valid cancellation, we will refund the returned items within 14 days of receiving them back or receiving evidence that you have sent them back, whichever happens first. Refunds go to the original payment method unless we agree otherwise.

If you cancel your whole order, we also refund the standard outbound delivery charge. Any extra paid for an upgraded delivery service is not refundable under the change-of-mind rules. Your payment provider may take additional time to display the refund in your account.

Personalised items

Items made to your individual specifications or clearly personalised, such as clothing printed with your own name or custom wording, cannot be returned simply because you change your mind. This exception does not apply to our standard designs just because they are printed to order. Your rights concerning faulty, incorrect or misdescribed goods still apply.

Faulty or incorrect items

Please contact us with details of the problem and photographs if available. We will arrange the appropriate refund, repair or replacement in accordance with your consumer rights. Please do not dispose of the item before contacting us.

Size or colour changes

For standard items, return the original item under this policy and place a new order for the size or colour you want. A replacement order is subject to availability.

Contact and your rights

Teasel Threads
Email: everydaytco@gmail.com
Business contact address: 34 Teasel Drive, Thetford, IP24 2YL, United Kingdom. Please email for return instructions before posting an item.

Nothing in this policy limits your statutory consumer rights.